Welcome to Fast Drains. By accessing our website, www.fastdrains.co.uk, and using our services, you agree to these Terms and Conditions. If you do not accept these Terms, please refrain from using our website or services.
1. Definitions
- “Company”: Refers to Fast Drains or any authorised representatives providing services on its behalf.
- “Consumer”: Any individual acting for personal purposes, not in connection with their trade, business, or profession.
- “Defect”: Any service provided below acceptable industry standards.
- “Services”: Includes all work described in our quotations or contracts, including but not limited to:
- “We/Our/Us”: Refers to Fast Drains.
- “You/Your/Client”: Refers to any individual or organisation engaging Fast Drains for services.
2. Website Usage Terms
By accessing and using our website (www.fastdrains.co.uk), you agree to the following terms:
Website Content
- All content on this website, including text, images, logos, and videos, is the property of Fast Drains and is protected by copyright laws.
- You may not copy, modify, distribute, or use any part of this website for commercial purposes without our prior written consent.
Acceptable Use
You agree to use this website only for lawful purposes. Prohibited activities include:
- Attempting to gain unauthorised access to our systems or data.
- Uploading or transmitting malicious software or harmful content.
- Using the website in a way that disrupts its functionality or harms other users.
Third-Party Links
Our website may contain links to third-party websites for your convenience. We do not endorse or accept responsibility for the content or practices of these external sites.
Disclaimer of Liability
Fast Drains does not guarantee that the website will be error-free, uninterrupted, or free from viruses. We are not liable for any damages arising from your use of this website.
Changes to the Website
We reserve the right to modify or remove any part of the website without notice. Continued use of the website after changes indicates your acceptance of the updates.
3. Scope of Services
Fast Drains provides expert drainage solutions delivered in accordance with professional industry standards. We are committed to delivering reliable, high-quality services, including emergency call-outs available 24/7 for blocked drains and repairs.
4. Payment Terms
- Payment is required immediately upon completion of services unless otherwise agreed in writing.
- Accepted payment methods: cash, credit, or debit cards.
- Late payments may incur additional charges as outlined in specific agreements or invoices.
- For contract-based jobs, payment terms will be specified within the contract.
5. Call-Out Services
Fast Drains offers 24/7 call-out services for emergency drain repairs and blockages. However, this depends on the availability of our plumbers, the weather, and other factors.
6. Warranties and Guarantees
- A 30-day workmanship warranty is provided for all services, covering faults arising from our work.
- We are not responsible for pre-existing issues, such as damaged or deteriorated pipes discovered during service. Repairs to such conditions are the client’s responsibility.
- The warranty does not cover damages caused by misuse, unrelated plumbing issues, or third-party interference.
7. Cancellations and Rescheduling
- Clients may cancel or reschedule an appointment with a minimum of 24 hours’ notice.
- Cancellations within 24 hours of the scheduled visit may incur a cancellation fee.
8. Access to Property
- Clients must ensure safe and unobstructed access to the property for our team.
- Any delays or additional charges caused by restricted access or unsafe conditions will be the client’s responsibility.
- We reserve the right to decline service if the worksite poses safety risks.
9. Liability
- Fast Drains is not liable for damages or losses arising from:
- Failure to follow maintenance recommendations.
- Issues beyond our control, including third-party interference.
- Consequential or indirect damages.
- Liability ends upon Practical Completion of the work.
10. Health and Safety
Fast Drains adheres to all health and safety regulations to ensure secure service delivery. Clients are encouraged to provide any necessary assistance to maintain a safe working environment.
11. Dispute Resolution
- Any disputes should first be addressed amicably between the client and Fast Drains.
- If unresolved, disputes will be referred to mediation or arbitration, as agreed upon by both parties.
12. Governing Law
These Terms are governed by the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of UK courts.
13. Acceptance of Terms
By requesting a quote, booking services, or engaging Fast Drains to perform work, you agree to these Terms and Conditions.
14. Contact Information
For queries regarding our Terms and Conditions or to contact us:
Online Form: Click Here
Email: info@fastdrains.co.uk
Phone: 0800 144 8480
